I have a new Bot Friend:
A: Hi, you're in the right place for customer service support.
How can we help?
J: Report missing item or package
A: Here is the latest update on your delivery:
Delivered today
Based on our record, your recent order was delivered on Monday, June 16. As of our last scan, Package delivered at 8:14 AM. Your package should contain: Anne’s Favorite Nighttime Skin Care Cream. Could you please check if the item was left in a common alternative location such as a mailbox, porch, or with neighbors?
J: Oh yes, I agree - the package should indeed contain Anne’s Favorite Nighttime Skin Care Cream - however, the beautifully preserved, *unsealed* bubble-padded envelope arrived and was picked up this morning by me. And a beautiful, *unsealed* *empty* bubble-padded envelope is all there was. I think someone at FMA6 in Fort Wayne, a lovely town in Indiana, forgot to pull the plastic strip to seal the aforementioned envelope.
A: I understand your concerns about the unsealed and empty bubble-padded envelope you received. I apologize for the inconvenience this has caused, and I truly empathize with the frustration of receiving an incomplete package. To make things right, I can process a refund or send a replacement item to you. Which one would you like?
J: Get a replacement
A: Your replacement item is on its way.
Replacement Summary
Anne’s Favorite Nighttime Skin Care Cream. Please take a moment to review the details and confirm if this meets your expectations.
J: Oh you did a lovely job in coordinating this transaction, mystery voice from beyond. My expectations for this transaction are indeed met, and will be fully met when the cream arrives. (the temptation to call it a vanishing cream at this point is practically overwhelming)
A: I'm glad to hear that you're satisfied with the replacement process! Your replacement order is set to arrive by Thursday. If you have any further questions or need assistance, please don't hesitate to reach out. Thanks for choosing Amazon. Have a wonderful day ahead!
Is there anything else I can help you with?
J: Yes, I have a question about something else
A: Can you tell me more about what you need help with?
J: I was wondering - how many Frenchman can't be wrong? And just who IS buried in Grant's Tomb?
A: pfzzzzzzzzzzzt
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